Last Updated: 1st March, 2022
We respect your right to privacy and we aim to offer you a trustworthy experience. This not only includes when you visit our venues or book with us but using our websites too.
We respect that you care about how your personal information is treated, and we want to share with you the policies and practices we’ve adopted. This way you can feel confident about how we handle the personal information that you provide us.
1.2 What personal information do we collect and hold?
We may collect the following types of personal information about you:
We offer a free electronic newsletter to our subscribers. Alemre Group gathers the email addresses of users who subscribe via our websites or booking platforms. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters via any of our websites.
When using cookies we may collect information on browser access and session identifiers, profile expiration dates, response fields and access preferences. (For more information on Cookies refer to Section 2.1)
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We collect your personal or business information directly from you unless it is unreasonable or impracticable to do so. When collecting information from you, we may collect it in various ways, including:
If you are an individual associated with a business or other organisation that is our customer, then your personal information may include the following information that we link to you:
business or organisation details (such as name, address, telephone numbers, payment arrangements, financial information, etc.),
your relationship with that business or organisation (such as owner, partner, director, shareholder, employee, or agent), and
your contact details within that business (such as work address, work telephone and mobile numbers, work fax number, and work e-mail address).
If you do not provide us with your personal information, we may be unable to provide you with, for example, the information you require or make a booking on your behalf or communications important to our business relationship.
We may obtain personal information concerning you from third parties, including from:
Examples of third parties are provided below.
We collect personal information about you so that we can perform our business activities and functions and provide the best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:
We may disclose your personal information for the purpose disclosed when it was collected or a purpose which is reasonably expected and in other circumstances (including with your consent) to:
We are committed to ensuring that the information you provide to us is secure.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or made non-identified when no longer needed or when we are no longer required by law to retain it (whichever is the latter).
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of information during transmission online from you to us. We also cannot guarantee that the information you supply will not be intercepted during transmission over the internet to our website. Accordingly, any personal information or other information which you transmit to our website online is transmitted at your own risk.
Third-party websites are responsible for informing you about their own privacy practices. The inclusion of third-party links on our websites in no way constitutes an endorsement of such websites’ content, actions or policies.
We may also collect information about your visits to, browsing of, and use of our websites unless your web browser blocks this. The range of information we collect will depend on how you interact with our websites.
This information may include:
We may send you direct marketing communications and information about our services that we consider may be of interest to you. This may include company updates, informational content, new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Privacy Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (using the details in the ‘Contacting us’ section below) or by using the opt-out facilities provided in the marketing communications. We will then ensure that your name is removed from our marketing distribution lists.
By submitting UGC (User Generated Content) to our websites by electronic mail, posting on our websites or otherwise, including any reviews, questions, comments, suggestions, ideas, photos or the like contained in any submissions (collectively, “Submissions”), you grant Alemre Group and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to
(a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media, now known or hereafter devised; and
(b) use the name that you submit in connection with such submission.
By submitting UGC to our social media channels or websites you grant us a non-exclusive licence to use the Submissions you add to our websites. For example, we may use this information in any of our brochures or for our campaigning purposes or marketing materials.
All requests or complaints will be treated with respect & confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
You can contact us via:
You may request access to any personal information we hold about you at any time by contacting us (using the details above, “Section 4 – Contact Us”).
Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it, for example, by posting or emailing it to you. A small administrative fee may be required in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
We process your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act, 1988 which regulates the handling of personal information about individuals.
This includes the collection, use, storage and disclosure of personal information. Our regulator is the Office of the Australian Information Commissioner (OAIC) (http://www.oaic.gov.au/).
If you believe that your privacy has been breached, please contact us using the contact information (See “Section 4 – Contact Us”) and provide details of the incident so that we can investigate.
If we do not respond in a timely manner, or if you would like to escalate the complaint further, you may contact the Privacy Commissioner at the Office of the Australian Information Commissioner (OAIC). The contact details for the OAIC are:
Tel: 1300 363 992
Email: [email protected]
Fax: +61 2 9284 9666
Post: GPO Box 5218, Sydney NSW 2001
This Policy is subject to the law of Australia. You may obtain further information regarding privacy issues in Australia by visiting the Australian Information Commissioner’s website at http://www.oaic.gov.au/.